{"id":4782,"date":"2016-07-08T16:29:35","date_gmt":"2016-07-08T07:29:35","guid":{"rendered":"https:\/\/www.keihin-ve.co.jp\/english\/?page_id=4782"},"modified":"2020-09-29T10:24:01","modified_gmt":"2020-09-29T01:24:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.keihin-ve.co.jp\/english\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h2>Most Frequently Asked Questions<\/h2><hr \/><dl class=\"dl_faq\"><dt>What can I select for payment options?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : You can choose either T\/T or L\/C.T\/T is an abbreviation of &#8220;Telegraphic Transfer&#8221;. <br \/> Please send money to our bank account. L\/C is an abbreviation of &#8220;Letter Of Credit&#8221;. <br \/> It&#8217;s the means of settlement for trading that should be pledged as a collateral between our company and your bank as payment promise.<\/dd><dt>What do you have shipping options?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : Available for EMS and FedEX and other shipping companies with which we have been trading. <br \/> Also available the options for airmail or surface mail depending on the quantity and weight of the package. <br \/> If you want, you can choose delivery traders for shipping.<\/dd><dt>How long will it take for a shipping date?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : If we have the stock, it will be delivered in 3 to 10 days by EMS. <br \/> Order production will be delivered in 45 to 60 days depending on the quantity and weight of the products.<\/dd><dt>How do you select the product?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : We may select the most suitable product for customer\u2019s sake in the long run considering the valve way (fluid, the temperature, the pressure, the flow rate and connection), the frequency of use, safety, the durability and the maintenance. It\u2019s no problem that you don\u2019t know all the spec, if you fill us in desirable spec and details, we let you know recommended product.<\/dd><dt>Can I order the specification which isn&#8217;t on the catalog?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : There may be also stock of a special product which isn&#8217;t on the catalog. Please feel free to contact us.<\/dd><dt>Can I buy your product from my country?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : It\u2019s possible for us to sell every area all over the world. If there is direct-shop or our agency directly in your area, we let you know it.\u00a0<\/dd><\/dl><h2>How to select and order<\/h2><hr \/><dl class=\"dl_faq\"><dt>How long does it take to estimate?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : If you contact us, we will respond to you within 24 hours. After receiving and checking your request, we will estimate or let you know our agency immediately. (If you want a special product or a lot of quantity, you should wait for a while)<\/dd>\r\n\r\n<!--<dt>Can I ask you the small change of the existence product and the new development?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : We\u2019ll correspond the small change of the existence product and the new development at any time. We\u2019ll confirm the specification you're wishing and the quantity, we correspond whether we can accept your order or not and make an estimate. Feel free to contact us.<\/dd>-->\r\n\r\n\r\n<!--<dt>Can I buy the valves of other company by you?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : You can buy Japanese valve product of other manufactures. You can buy the valves for example, Solenoid valves, Air-operated valves, Motorized valves, Electric flow control valves, Constant flow valves, Check valves, Manual valves, And other Japanese valves we can select. We can\u2019t sell you some product that we don\u2019t have the stock or that we can\u2019t select the spec for special-spec product, please accept it beforehand. (If you may select the model number by your own and we do not have to decide or select it, we can sell you the product.) We can sell you any valve product of Japanese manufacture.<div class=\"nextlink\"><span style=\"color: #c45810;\"><a style=\"color: #c45810;\" href=\"\/english\/products-list\/\">Click here to learn about available purchase products: Valve Manufacturer \/ Products List<\/a><\/span><\/div>\u3000<\/dd>-->\r\n\r\n\r\n\r\n<!--<dt>Where is the department in charge?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : The department in charge is International Sales division, Keihin HQ.When you should come to the neighborhood, please drop in.<hr \/><br \/>\u00a0 \u00a0 \u00a0 Keihin Co., Ltd. (Valve Department : International Sales division) <br \/>\u00a0 \u00a0 \u00a0 Higashi Kanagawa 1-1-6 , Kanagawa-ku, Yokohama-shi , Kanagawa Prefecture , 221-0044 , Japan. <br \/>\u00a0 \u00a0 \u00a0 TEL : +81-45-453-1616\u3000FAX : +81-45-453-1619<\/dd><dt>Please inform me about business policy of overseas dealings.<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : keihin think it\u2019s the most important to build long-term relationships with customer\u2019s. We will deal appropriately for the customer about the prices, the quality and technological correspondence. We are valve manufacture, so we can firmly select good product and export overseas. Please select Keihin as Japanese valve provider for a long relationships. Please feel free to ask us anything. We\u2019ll correspond you immediately if you let us know your desirable spec.<\/dd><\/dl>-->\r\n\r\n\r\n\r\n<h2>About exporting<\/h2><hr \/><dl class=\"dl_faq\"><dt>What about insurance and shipping charge?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : If you have a request, please let us know. It&#8217;s possible for us to deal with your request according to the quantity. Basically, by EMS, shipping charge and cost of insurance are included to the customer&#8217;s location. And you can choose the other options such as FOB, CIF and DDU as you like.<\/dd><dt>How do you pack the product?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : We may pack the product in high-quality packing material to defend the damage of exporting. Basically, the product may be being packed double.<\/dd><dt>Who will pay the import duties?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : You need to pay import duties to a valve product if there is the special customs duties in your area. Please refer to HS cord and check it about the tariff rate. If there are no the customs duties, you don\u2019t need to pay it. Import duties will be paid by our customers. If you choice EMS,you should pay import duties by EMS when you receive the package.<\/dd><dt>What\u2019s HS code of the valve product?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : HS code is the code number which was made the purpose of unifying the name and the classification worldwide of the international trade goods, and is the statistical item number of classification the goods of importing and exporting. The statistical item number of importing and exporting expresses all imported and exported lists of articles in a number of 9 digits or 10 digits. You can check HS code of Keihin\u2019s product in the following.<\/dd><\/dl><h2>About quality control.<\/h2><hr \/><dl class=\"dl_faq\"><dt>Is it possible for customers to visit and see inside factory?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> :\u00a0It is possible for the customer who orders large repeatedly to do factory audit in our domestic factory in Japan.<\/dd><dt>Do you acquire ISO?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : Our associated company and Keihin Valve Corporation the main factory acquired ISO9001,ISO14001.<\/dd><dt>What about Keihin\u2019s quality level?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : We have been manufacturing the valves which are used by the emergency shutdown system of the bullet train and the fuel rod control of the nuclear power generation, which needs very high-quality control as top-level in Japan for several decades. Keihin Co., Ltd., which is a group enterprise of Keihin Valve Co., Ltd., have been manufacturing the part for cars of Honda and other automobile company. We grapple with quality control as same level as automobile manufacture.<\/dd><\/dl><h2>About Keihin.<\/h2><hr \/><dl class=\"dl_faq\"><dt>Is it the same Keihin as a carburetor?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : One company performed a spin-off for two companies. We are in charge of the industrial valve department of the KEIHIN group. For more information and details, please check out About Keihin.<\/dd><dt>Does Keihin Co.,Ltd produced other product besides the Keihin Valve Corporation product?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : Keihin Co.,Ltd has developed and manufactured its own brand. As KEIHIN group, we have developed and manufactured and marketed a high-quality valve.<\/dd><\/dl>\r\n\r\n<!--<h2>Other questions<\/h2><hr \/><dl class=\"dl_faq\"><dt>Is it too expensive for a valve made in Japan? Why should we import it from Japan?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : If you choose high-quality valve made in Japan and the cost becomes low in the long run. <br \/> 1) High durability and reliability may suppress the cost low regarding to the exchange maintenance cost and the cost handling with the trouble. <br \/> 2) Using a high-quality Japanese valve will bring you the long-term reliability of your customers.<p>&nbsp;<\/p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5339\" src=\"https:\/\/www.keihin-ve.co.jp\/english\/wp-content\/uploads\/2016\/07\/low-cost6.png\" width=\"650\" height=\"311\" srcset=\"https:\/\/www.keihin-ve.co.jp\/english\/wp-content\/uploads\/2016\/07\/low-cost6.png 1178w, https:\/\/www.keihin-ve.co.jp\/english\/wp-content\/uploads\/2016\/07\/low-cost6-300x144.png 300w, https:\/\/www.keihin-ve.co.jp\/english\/wp-content\/uploads\/2016\/07\/low-cost6-768x368.png 768w, https:\/\/www.keihin-ve.co.jp\/english\/wp-content\/uploads\/2016\/07\/low-cost6-1024x490.png 1024w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><p><strong>1) low cost for long-term<\/strong><\/p>Using high-quality Japanese valves will make your business low cost for long-term. The cost includes the appropriate cost for(1) durability (2) the safety for trouble avoidance. For example, like the following model case, using high-quality Japanese valve may suppress (1) maintenance cost (2) troubleshooting costs.<p><strong>2)Reliability<\/strong><\/p>We think the most important point in business is trust. We can offer our customer high-level selection, technological consultation and troubleshooting. A valve is important pipework component. It's possible to build long-term relationship of mutual trust with customer by using a high-quality valve made in Japan.<\/dd><\/dl>-->\r\n\r\n\r\n<h2>About valve spec<\/h2><hr \/><dl class=\"dl_faq\"><dt>Can your product correspond to different power supply? \u3000<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : Most of an electromagnetic valve corresponds to power supply 100,110,120,200,220,240 volts AC (50\/60Hz) and DC variously. The electric ball valve corresponds to 100,200VAC 50\/60Hz.KB1 series corresponds to 100,120,200,220VAC 50\/60Hz.<\/dd><dt>Is a connection international standards?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : It corresponds to Rc,JIS,ANSI flange.<\/dd><dt>Is there an endurance guaranteed number?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : Basically, for a solenoid valve we guarantee the earlier one either 100,000 times or one year and a ball valve either 10,000 times or one year. Please contact us about other valves.<\/dd>\r\n\r\n<!--<dt>Are the customize and the new development also possible?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : They may be possible depending on specification (fluid, the pressure, the temperature, the flow rate, connection and others).Please feel free to contact us anytime.<\/dd>-->\r\n\r\n\r\n<dt>Does it correspond to UL\/TSSA\/CSA standard?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : UL\/TSSA\/CSA standard isn&#8217;t acquired except a few special products. It&#8217;s possible to acquire the UL\/TSSA\/CSA standard separately if the quantity of the order is large or the customer should order from us repeatedly.<\/dd><dt>Does it correspond to CE mark?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : CE marking(EC Directives conformity certification) isn&#8217;t acquired except a few special products. It&#8217;s possible to acquire the UL\/TSSA\/CSA standard separately if the quantity of the order is large or the customer should order from us repeatedly.<\/dd><\/dl><h2>About our agency<\/h2><hr \/><dl class=\"dl_faq\"><dt>Can a customer select the valve at Keihin before purchasing at the agency?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : We can do confirmation and select the specification and make a contact with the agency. We can uniquely offer the customers the technical consultation as valve manufacturer.<\/dd><\/dl><h2>About a valve defect.<\/h2><hr \/><dl class=\"dl_faq\"><dt>Valve doesn&#8217;t move.<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : If a trash or foreign substances enter the valve, it might cause the movement defect of it.If possible, take the valve apart, check if there are a trash or damage of the sheet.<\/dd><dt>Leakage occurs in a valve.<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : Please check by yourself that there should be a trash and biting foreign substances and damage of the sheet if disassembly possible.<\/dd><dt>Do I need a strainer?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : To stop tampering, we recommend our customers to establish a 80 meshes of strainer.<\/dd><dt>Can I offer you to come here and survey if a valve is not working well?<\/dt><dd><span style=\"color: #db3e00;\">A<\/span> : You can send us Keihin product to Japan and offer to survey if there is a malfunction or not. Sorry but we can not go and survey there.<\/dd><\/dl>","protected":false},"excerpt":{"rendered":"Most Frequently Asked QuestionsWhat can I select for payment options?A : You can choose either T\/T or L\/C.T\/T  [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4782","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/pages\/4782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/comments?post=4782"}],"version-history":[{"count":34,"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/pages\/4782\/revisions"}],"predecessor-version":[{"id":6341,"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/pages\/4782\/revisions\/6341"}],"wp:attachment":[{"href":"https:\/\/www.keihin-ve.co.jp\/english\/wp-json\/wp\/v2\/media?parent=4782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}